FAQS
Window CleaningAre you insured? bonded?
Yes, both our company and all of our technicians are fully insured.
Yes, both our company and all of our technicians are fully insured.
Can I trust the workers?
We are fully insured and bonded. We go to great lengths to hire only responsible individuals. We pride ourselves in our staff and their experience.
We are fully insured and bonded. We go to great lengths to hire only responsible individuals. We pride ourselves in our staff and their experience.
Do I have to be home for outside only window washing or gutter cleaning?
No, we will do the work for you and leave a bill in the mailbox for the full amount. Payment is expected within seven days of completed service.
No, we will do the work for you and leave a bill in the mailbox for the full amount. Payment is expected within seven days of completed service.
Do I need to be home?
First time customers are strongly urged to be home. We would like you to see how we perform the services, and to be available for any questions.
First time customers are strongly urged to be home. We would like you to see how we perform the services, and to be available for any questions.
Do you service on weekends?
Yes, we are available to service your home seven days a week.
Yes, we are available to service your home seven days a week.
How do I count windows?
Each window counts as one window, no matter how big or small (refer to price list pictures).
Each window counts as one window, no matter how big or small (refer to price list pictures).
How long does it usually take?
It usually takes a one / two man crew about 1–2 hours depending on the number of windows, screens, storms, French windows etc.
It usually takes a one / two man crew about 1–2 hours depending on the number of windows, screens, storms, French windows etc.
How often should I clean my windows?
We have many packages available that can be customized to meet your needs.
We have many packages available that can be customized to meet your needs.
What about the mess? Will my carpet and walls get dirty?
Our industrial foam window cleaner leaves no mess. We use drop cloths and, of course, our employees remove their shoes at your front door.
Our industrial foam window cleaner leaves no mess. We use drop cloths and, of course, our employees remove their shoes at your front door.
What do I need to do before your arrival?
We have our own supplies and equipment. All we ask is that there is a clear path to the windows. Remove any antiques, heirlooms, breakables, “nick-knacks”, etc. from furniture that may be in front of the window, or on the window sill.
We have our own supplies and equipment. All we ask is that there is a clear path to the windows. Remove any antiques, heirlooms, breakables, “nick-knacks”, etc. from furniture that may be in front of the window, or on the window sill.
What do you use to wash the windows?
Our technicians use a combination of joy soap and water to wash the windows. It is environmentally safe, non abrasive and it doesn’t leave streaks.
Our technicians use a combination of joy soap and water to wash the windows. It is environmentally safe, non abrasive and it doesn’t leave streaks.
What if it rains on my scheduled cleaning day?
On days when the weather is in question, the customer may contact us. We closely monitor the current weather conditions.
On days when the weather is in question, the customer may contact us. We closely monitor the current weather conditions.
What time of day can I schedule service?
8–10 am, 10–12 am, 12–2 pm, 2–4 pm, and 4–6 pm. We will arrive between these times, because we are doing other jobs in your area.
8–10 am, 10–12 am, 12–2 pm, 2–4 pm, and 4–6 pm. We will arrive between these times, because we are doing other jobs in your area.
Will you price match?
We will BEAT any price by a minimum of $10.00
We will BEAT any price by a minimum of $10.00
How do you clean the gutters?
Our technicians come fully equipped with extension ladders and we clean out the gutters by hand and take away all of the debris.
Our technicians come fully equipped with extension ladders and we clean out the gutters by hand and take away all of the debris.
Will you flush out the downspouts?
Yes, for a small additional fee of $8.00 each.
Yes, for a small additional fee of $8.00 each.
Can the wind blow it out of the gutter?
No, it fits snugly in the gutter and under the spikes.
No, it fits snugly in the gutter and under the spikes.
Do birds and other animals harm the foam?
No, Gutterstuff has been tested for over five years all over the country, and that has never happened.
No, Gutterstuff has been tested for over five years all over the country, and that has never happened.
Do you need to clean it?
No, the pore size is just right to let the smallest particles pass through and keeps the larger particles on top to blow off.
No, the pore size is just right to let the smallest particles pass through and keeps the larger particles on top to blow off.
Do you offer a warranty?
Yes. Gutterstuff carries a 25 year transferable No Clog warranty.
Yes. Gutterstuff carries a 25 year transferable No Clog warranty.
Does the heat from the sunlight harm the foam?
No, only the very top surface gets a little stiff. The rest of the filter is shaded so the Sun’s ultra-violet rays cannot harm it.
No, only the very top surface gets a little stiff. The rest of the filter is shaded so the Sun’s ultra-violet rays cannot harm it.
How do you install it around the gutter spikes?
Gutterstuff slides right underneath the gutter spikes.
Gutterstuff slides right underneath the gutter spikes.
What about the tiny pieces of gravel from the roof shingles?
The gravel passes right through and gets washed down the downspout.
The gravel passes right through and gets washed down the downspout.
What happens when it freezes?
When the temperature drops to or below the freezing point, it doesn't’t have any affect because if the downspout cannot block up there is never any water in the gutter to freeze.
When the temperature drops to or below the freezing point, it doesn't’t have any affect because if the downspout cannot block up there is never any water in the gutter to freeze.
When it rains really hard does the gutter run over?
No. The filter is non-absorbent. It lets the water run right through.
No. The filter is non-absorbent. It lets the water run right through.
Do you guarantee your work?
Yes, 100%.
Yes, 100%.
Do you use any solution?
For homes, decks, etc. we use a light soap with brushes. We have many commercial grade solutions for more challenging applications.
For homes, decks, etc. we use a light soap with brushes. We have many commercial grade solutions for more challenging applications.
Does the cost of pressure washing my deck include a sealer?
Yes, we use a clear Thompson’s sealer or we have many colored stains to choose from.
Yes, we use a clear Thompson’s sealer or we have many colored stains to choose from.
What kind of machine do you use?
We use a 3500 psi (lbs. per square inch) adjustable setting commercial grade pressure washer.
We use a 3500 psi (lbs. per square inch) adjustable setting commercial grade pressure washer.
Will you cover my landscaping and shrubbery when you pressure wash my home or deck?
Yes. We have large tarps.
Yes. We have large tarps.
Can we do octopus and insulated ducts?
No we cannot. You can not clean these ducts out properly without damaging them.
No we cannot. You can not clean these ducts out properly without damaging them.
Do you clean the furnace also?
: We can clean the furnace if you like. It is not included in our price. The normal price of the furnace cleaning is $49.00.
: We can clean the furnace if you like. It is not included in our price. The normal price of the furnace cleaning is $49.00.
Do you run brushes through the main trunkline?
We brush out the main trunkline & also brush through each individual vent. We can only go down a couple of feet. If vents are painted shut, we cannot brush or remove the vents. (damage can occur from removing painted vents; if customer requests, we can remove them).
We brush out the main trunkline & also brush through each individual vent. We can only go down a couple of feet. If vents are painted shut, we cannot brush or remove the vents. (damage can occur from removing painted vents; if customer requests, we can remove them).
Do you use a sanitizer?
We can use a sanitizer if you would like. It is not included in our price. The normal price is $69.00 the technician will discuss this with you, if you would like to have this done.
Benefits of sanitizer? It kills all mold, dust mites, etc. And anything growing in your ductwork. The main ingredient in sanitizer is sentinal (the same sanitizer that is used in hospitals). Sanitizer will last approximately 6 months..
We can use a sanitizer if you would like. It is not included in our price. The normal price is $69.00 the technician will discuss this with you, if you would like to have this done.
Benefits of sanitizer? It kills all mold, dust mites, etc. And anything growing in your ductwork. The main ingredient in sanitizer is sentinal (the same sanitizer that is used in hospitals). Sanitizer will last approximately 6 months..
How long does it usually take to clean my air ducts?
| Number of furnaces | Approximate Time | Regular Price |
|---|---|---|
| 1 Furnace home | 1–½ hours | $200 |
| 2 Furnace home | 2–2½ hours | $300 |
| 3 Furnace home | 3–3½ hours | $400 |
How often do my air ducts need to be cleaned?
It is recommended every 2 to 4 years.
It is recommended every 2 to 4 years.
My air ducts are flex or flexie ducts?
We are not able to do these, because we are not able to run the nylon bristle brushes down these because it could damage the duct work.
We are not able to do these, because we are not able to run the nylon bristle brushes down these because it could damage the duct work.
My house is on a slab, and my furnace is in a crawl space?
That is not a problem. Instead of making an 8" access hole in the main trunkline, we will access your ducts through the nearest cold air return.
That is not a problem. Instead of making an 8" access hole in the main trunkline, we will access your ducts through the nearest cold air return.
Do we need to be home?
No, but please leave us written instructions and supply all of the lights.
No, but please leave us written instructions and supply all of the lights.
When do you usually start to hang holiday lights?
Usually the day after Thanksgiving holiday.
Usually the day after Thanksgiving holiday.
Will you take them down also?
Yes, for a small fee of $25.00.
Yes, for a small fee of $25.00.
