FAQ

Yes, we are bonded and both our company and all of our technicians are fully insured.

We are fully insured and bonded. We go to great lengths to hire skilled, responsible individuals. We pride ourselves on our staff’s integrity and experience.

You can schedule a window cleaning between the following time slots:

• 8-10am
• 10am-12pm
• 12–2pm
• 2-4pm
• 4-6pm

We will arrive between the time slot of your choosing. We depend on this scheduling because we will be completing other jobs in your area on the day of your service.

Yes, we are available to service your home seven days a week.

We will BEAT any price by a minimum of $10.00.

Yes, our work is 100% guaranteed.

On days when the weather is in question, we recommend that you contact us. We closely monitor current weather conditions to ensure we always meet our customers’ needs.

Yes, we bring all our own equipment and cleaning supplies to each job.

We have our own supplies and equipment. All we ask is that there is a clear path to the windows. We request customers to remove any antiques, heirlooms, breakables, “knickknacks,” furniture, etc. that may be in front of the windows or on the window sills.

No, you don’t have to be home if you’ve scheduled an outdoor-only window washing service or gutter cleaning. We’ll do the work for you and leave a bill in the mailbox for the full amount. Payment is expected within seven days of completed service.

First-time customers are strongly encouraged to be home when we’re on-site. We prefer new customers to get the chance to see how we perform various cleaning services. It’s also beneficial for our team if you’re available to answer questions about your property and preferences.

Each windowpane counts as one window, no matter how big or small. Please visit our services page to see some examples.

Window washing usually takes a one or two-man crew about 1–2 hours to complete, depending on the number of windows, screens, storms, French windows, etc.

Many people are unsure of how often to clean windows to keep them in top shape and looking beautiful. At Prime Time Window Cleaning, we recommend having your windows cleaned twice a year, and screens once a year. We also have many customizable packages available to meet your needs.

The best times of year to wash windows in Chicago are the spring, summer, and autumn seasons. It’s also preferred there be no rain, sleet, snow, or hail in the forecast. However, overcast days are optimal for window washing since the cleaning solution won’t evaporate quickly in the sun.

Our technicians use a combination of Joy soap and water to wash the windows. It’s environmentally safe, non-abrasive, and does not leave streaks.

Yes, our window cleaning services include the inside of your windows.

Yes, we clean tracks, screens, sills, and also identify minor window repairs.

Our industrial foam window cleaner leaves no mess. We use drop cloths and our employees remove their shoes at your front door.

Yes, we use a clear Thompson’s sealer for our pressure washing projects. We also have many colored stains to choose from.

We use a 3500 psi (lbs. per square inch) adjustable setting, commercial grade pressure washer.

Yes, we use large tarps to protect landscaping on your property.

You should hire the professionals at Prime Time Window Cleaning to clean your gutters for many reasons. We’re efficient and our methods are highly effective. Our technicians are also able to spot problems you might not be aware of, such as leaks or damaged hardware.

We’re also fully insured and have years of experience on ladders. For the average person, cleaning your gutters isn’t worth the risk of falling to save the small fee we charge.

We recommend cleaning your gutter system twice a year. It’s usually best to get the gutters cleaned in the late spring or early summer, after seed pods have finished falling. The second cleaning should be scheduled in late fall or early winter, after most of the leaves have fallen. This will help protect your gutters over the winter.

Clogged gutters don’t work properly. Some signs your gutters need to be cleaned include:

• Water is flowing over the top
• You have water in your basement
• The gutters are leaking or dripping when it’s not raining or the weather has been dry
• There’s a leak inside your home or commercial property

Our technicians come fully equipped with extension ladders. We clean out the gutters by hand and dispose of the debris.

Yes, for a small additional fee of $8.00 each.

There is no set time for a job to be completed since we service so many different types of homes and buildings. The average house usually takes 15 minutes to an hour.